Help Desk Support - Level 1 Technician
  • Friendly & Supportive Working Environment!
  • Competitive Salary & Career Path!
  • Ongoing Training & Certification!
Perth - $40,000 - $56,000
+ Super
My client is a leading organisation specialising in Managed IT Services, providing support to a range of clients. Due to rapid growth within the company they have an exciting opportunity for an experienced and professional Help Desk support Officer to join their professional team located in Claremont.
They pride themselves on providing excellent client service and offer all staff members with excellent career opportunities and ongoing training and development, with the opportunity to gain additional certifications.
You will be responsible for supporting multiple clients IT environments with Level 1 Technical issues involving Networking, Server and Hardware issues. Majority will be residential support.
Key Duties Include:

  • First point of contact for clients
  • High volume of calls
  • Call resolution and troubleshooting server issues
  • Networking issues
  • Hardware issues
  • Technical support for desktops, printers and scanners
  • Maintaining antivirus schedules
  • Logging and escalation of issues

Required Skills and Experience:

  • Previous experience in a help desk environment
  • Have a strong interest in developing IT skills quickly
  • Excellent communication skills both verbal & written
  • Professionally presented with a good attitude
  • Good troubleshooting & conflict resolution skills
  • Experience within a Microsoft environment
  • Network and Communication knowledge
  • Knowledge of common desktop applications
  • Remote desktop support
  • Basic knowledge of servers and virtualisation
  • Must be MCP qualified

You will be given the opportunity to work with professionals who are highly successful and will provide you with an environment that supports your career development both professionally and personally.
If you are seeking a role to get your foot in the door or progress within the IT industry, don't miss out on this great opportunity! Apply Now!!

Arna Sherriff
Recruitment Consultant
Duff Recruitment